Privacy Policy for Unlock Property
Unlock Property ("we," "our," or "us") is committed to protecting the privacy and personal data of our clients. This Privacy Policy explains how we collect, use, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, with specific consideration of our operations in Scotland.
---
Data We Collect
We only collect personal data that you voluntarily provide through questionnaires or other direct interactions with us. The information we collect may include:
- **Contact Information:** Name, email address, phone number, and postal address.
- **Property Preferences:** Information regarding your requirements, preferences, or interests in properties.
- **Financial Details:** Any financial information you choose to provide relevant to your property search or eligibility assessments.
---
How We Use Your Data
We use your personal data to:
- Provide property search and sourcing services tailored to your requirements.
- Communicate with you regarding suitable properties and other related services.
- Fulfill any contractual obligations between you and Unlock Property.
- Comply with legal and regulatory requirements under Scottish and UK law.
---
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- **Consent:** You have provided clear consent for us to process your information for specified purposes.
- **Contract:** Processing is necessary to perform a contract with you or take steps at your request prior to entering into a contract.
- **Legitimate Interests:** Processing is necessary for our legitimate interests, such as providing effective property sourcing services, while ensuring your rights and interests are protected.
---
Data Sharing
We do not sell, rent, or trade your personal data. However, we may share your information with the following third parties when necessary:
- **Service Providers:** Trusted partners who assist in delivering our services, such as solicitors or property surveyors.
- **Regulatory Authorities:** Where required to comply with legal obligations under Scottish or UK law.
Any third parties we engage are bound by confidentiality agreements and are required to protect your data in compliance with applicable data protection laws.
---
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically, this means:
- Data related to property transactions will be retained for at least six years, as required by UK legal standards.
After this period, your data will be securely deleted or anonymized.
---
Your Rights
Under the UK GDPR, you have the following rights:
- **Access:** Request a copy of the personal data we hold about you.
- **Rectification:** Request correction of any inaccurate or incomplete data.
- **Erasure:** Request deletion of your data where there is no lawful reason for us to retain it.
- **Restriction:** Request limited processing of your data.
- **Objection:** Object to processing based on legitimate interests or direct marketing.
- **Data Portability:** Request a copy of your data in a commonly used format for transfer to another service provider.
To exercise your rights, please contact us using the details below.
---
Data Security
We take the security of your personal data seriously and implement appropriate measures to prevent unauthorized access, loss, or misuse. These measures include:
- Secure storage of physical and electronic records.
- Encryption and access controls for digital systems.
- Regular staff training on data protection practices.
---
Cookies and Website Use
If our website uses cookies, they are solely to enhance functionality and user experience. We do not use tracking or advertising cookies without explicit consent. For more details, refer to our Cookie Policy [if applicable].
---
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you directly. We encourage you to review this Policy periodically.
---
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
**Unlock Property**
[Unlock Property]
[Contact@UnlockProperty.co.uk]
If you are unsatisfied with our response, you have the right to lodge a complaint with the **Information Commissioner’s Office (ICO):**
- Website: [https://ico.org.uk/](https://ico.org.uk/)
- Phone: 0303 123 1113
---
Thank you for trusting Unlock Property with your personal data. We are committed to protecting your privacy.